Terms & Conditions

Effective Date: [07/03/2026]

Business Name: [Chalk It Down Gifts]

Website: [www.chalkitdowngifts.com]

Registered Business Address: [Broadford, Co Limerick]

Email: [hello@chalkitdowngifts.com]

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1. Introduction

These Terms & Conditions govern your use of this website and the purchase of products www.chalkitdowngifts.com

By accessing this website and/or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use this website.

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2. About Us

Chalk It Down Gifts is a business operating in Ireland.

All products are sold from Ireland and shipped to customers in Ireland and the United Kingdom and Europe.

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3. Products

We sell physical home décor products, digital downloads and personalised items.

We make every effort to ensure product descriptions, images, and pricing are accurate. However:

• Colours may vary slightly due to screen settings.

• Handmade products may have minor variations.

• Personalised items are created based on customer-provided information.

We reserve the right to modify or discontinue products at any time.

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4. Pricing & Payment

• All prices are listed in EUR.

• Delivery charges are calculated at checkout.

We accept payment via:

• Stripe, credit/debit cards

Orders will not be processed until full payment is received.

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5. Order Acceptance

Once you place an order, you will receive an order confirmation email.

This does not constitute acceptance of your order. A contract is formed only when your order has been dispatched.

We reserve the right to cancel orders in cases of:

• Pricing errors

• Stock unavailability

• Suspected fraud

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6. Delivery

We deliver to:

• Republic of Ireland

• United Kingdom

• Europe

Estimated delivery times:

• Ireland: 5-7 business days

• UK: 7-10 business days]

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

• Customs clearance

• Postal service delays

• Incorrect address details provided by the customer

Risk transfers to the customer once goods are delivered.

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7. Customs & UK Orders

UK customers may be responsible for any customs duties, VAT, or import charges applicable after Brexit regulations.

These charges are the responsibility of the customer.

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8. Returns & Refunds

This section must comply with:

• Irish consumer law

• EU Consumer Rights Directive

• UK Consumer Contracts Regulations

8.1 Right to Cancel (Non-Personalised Items)

Customers have the right to cancel within 14 days of receiving the goods.

To exercise this right:

• Contact us at hello@chalkitdowngifts.com

• Return goods unused and in original condition

Refunds will be processed within 14 days of receiving returned goods.

Return shipping costs are the responsibility of the customer unless the item is faulty.

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8.2 Personalised or Custom Items

Personalised products are non-refundable unless:

• They are faulty

• Incorrect due to our error

This does not affect your statutory rights.

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8.3 Faulty or Damaged Goods

If your item arrives damaged or defective:

• Notify us within 48 hours of delivery

• Provide photographic evidence

We will offer a replacement, repair, or refund as appropriate.

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9. Digital Downloads (If Applicable)

• Digital downloads are non-refundable once delivered unless faulty or not as described.

• By purchasing digital content, you agree that delivery begins immediately and you waive your 14-day cancellation right.

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10. Intellectual Property

All content on this website, including:

• Designs

• Graphics

• Logos

• Product images

• Text

is the property of Chalk It Down Gifts and may not be copied, reproduced, or used without permission.

You’re welcome to admire it. Not replicate it.

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11. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

• Indirect or consequential loss

• Loss of profits

• Delays beyond our control

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

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12. Privacy

We process personal data in accordance with our Privacy Policy.

Please refer to our Privacy Policy for full details on:

• Data collection

• Storage

• Your rights under GDPR

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13. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

UK consumer protection rights remain unaffected.

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14. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon publication on the website.